Overview

This website and associated app are operated by Helen Sanderson Associates (“HSA”, “we”, “us”, or “our”). Throughout these Terms, the words “we”, “us” and “our” refer to Helen Sanderson Associates. We offer this website and the HSA Learning App, including all information, tools, and learning services available through them, to you, the user, on the basis of your acceptance of all terms, conditions, policies, and notices set out here.

By visiting our site and/or purchasing or accessing our learning programmes, you engage with our Services and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions referenced herein. These Terms apply to all users of the site and app, including visitors, learners, customers, and contributors of content.

Please read these Terms carefully before accessing or using our Services. By accessing our Services or using any part of the site or app, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website, app, or our Services.

Any new features or tools added to the current website or app are subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes your acceptance of those changes.

1. Website and App Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age. Our Services are intended for adults only. If you are under 18, you may not use our website, app, or Services without the consent and supervision of a parent or guardian.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright, data protection, and consumer protection laws).

You must not transmit any malicious code, worms, viruses, or any content of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to decline access to our Services to any person, for any reason, at any time.

With the exception of credit card and payment information (which is always encrypted during transfer), you understand that your content may be transmitted over various networks and may be subject to changes to conform to technical requirements of those networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services, use of our Services, or access to our Services or any contact on the website through which the Services are provided, without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We endeavour to ensure that the information on our website and app is accurate and up to date. However, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information provided for your reference only. We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to Services and Pricing

Prices for our learning programmes and products are subject to change without notice. We reserve the right to modify or discontinue the Services (or any part thereof) without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

5. Online Learning Programmes and Courses

Certain learning programmes and courses are available exclusively through our website and app. These may have limited availability. All sales are final unless otherwise stated in our Refund Policy (see Section 21).

We reserve the right to limit the availability of our programmes to any person, geographic region, or jurisdiction, on a case-by-case basis. All descriptions of programmes and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any programme at any time.

Access to purchased programmes is personal to you. You may not share your account, login credentials, or programme access with any other person. Programmes are licensed to you for personal, non-commercial use only.

We do not warrant that the quality of any programmes, content, or materials purchased or obtained by you will meet your expectations in every respect, or that any errors in the Service will always be corrected. However, we are committed to the quality of our learning content and will work with you to address any concerns.

6. Billing and Account Information

We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person or per account. In the event that we make a change to or cancel an order, we will attempt to notify you using the email address provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site or app. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

7. Optional Third-Party Tools

We may provide you with access to third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site or app is entirely at your own risk and discretion, and you should ensure you are familiar with and accept the terms on which those tools are provided by the relevant third party.

8. Third-Party Links and Services

Certain content, programmes, and Services available via our website or app may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites and we will have no liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content in connection with any third-party websites. Please review the third party’s policies and practices carefully before you transact. Complaints, claims, or questions regarding third-party products should be directed to the relevant third party.

9. Feedback and User Content

If you choose to provide feedback – including ideas, suggestions, concepts, processes, techniques, questions, answers, or comments related to our Services, proposed services, documentation, or business (“Feedback”) – we may use such Feedback without any restrictions or obligations to you, and you waive any claim to ownership or compensation in respect of it.

We may, but have no obligation to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments and contributions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights. You are solely responsible for any content you contribute, and we accept no responsibility or liability for any comments posted by you or any third party.

10. Personal Information

Your submission of personal information through our website and app is governed by our Privacy Policy, which is available at hsalearning.org/privacy. We encourage you to read our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Services, you confirm that you have read and understood our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to programme descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law.

12. Prohibited Uses

In addition to other prohibitions set out in these Terms, the following conditions apply to your use of our Services. You are responsible for your conduct and activity when using our website and app. You must not, either directly or indirectly:

• Use the Services for or in connection with any illegal or unauthorised purpose, including any activity that infringes, violates, or misappropriates the rights of any person, including intellectual property, confidentiality, or privacy rights.

• Use the Services in a manner that is harmful, fraudulent, deceptive, misleading, threatening, harassing, defamatory, offensive, obscene, or otherwise objectionable.

• Attempt to obtain the password, account credentials, or other security information of any other user.

• Violate the security of any computer network, or attempt to crack any passwords or security encryption codes.

• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to discover the underlying code, structure, or algorithms of the Services, or write or develop any programme based on the Services in order to build a similar or competitive product.

• Circumvent or attempt to circumvent any limitations, licence restrictions, timing restrictions, or security measures imposed on your account or within the Services.

• Lend, sell, resell, lease, sublicense, transfer, assign, or otherwise share your account or access to the Services with any third party, unless we have given you prior written authorisation.

• Modify, translate, or create derivative works based on the Services, or reproduce, duplicate, copy, or exploit any portion of the Services, except to the extent expressly permitted in writing by Helen Sanderson Associates.

• Upload, transmit, or use the Services to send or store malicious code, including worms, viruses, Trojan horses, or any other destructive software.

• Use the Services to collect or store sensitive personal information beyond what is necessary for your own lawful use, unless explicitly authorised by us in writing.

• Permit the Services to be used by anyone other than yourself.

• Use bandwidth or storage resources in a manner we reasonably determine to be disproportionate. We reserve the right to implement throttling, impose limits, or suspend access if necessary.

• Circumvent or interfere with any authentication or security measures of the Services, or take any action that may interrupt, damage, or impair the effectiveness or functionality of the platform, including overloading, flooding, spamming, or crashing.

• Use any automated means such as robots, spiders, or scraping tools to monitor or copy any data or pages within the Services without our prior written consent.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses set out in this section.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Services will always be accurate or reliable.

You agree that from time to time we may remove the Services for indefinite periods of time or discontinue the Services at any time, with notice where reasonably possible.

You expressly agree that your use of, or inability to use, the Services is at your own risk. The Services and all programmes and content delivered through them are provided “as is” and “as available” for your use, without any express or implied representations, warranties, or conditions of any kind, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Helen Sanderson Associates, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of our Services or any content posted, transmitted, or otherwise made available via the Services, even if advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 (UK) and the Consumer Protection Act 1987 (UK).

14. Intellectual Property

All content available through our website, app, and learning programmes – including but not limited to course materials, videos, audio recordings, written content, graphics, logos, and programme structures – is the intellectual property of Helen Sanderson Associates or our licensed content providers, and is protected by copyright, trademark, and other applicable laws.

When you purchase access to a programme or course, you are granted a limited, personal, non-exclusive, non-transferable licence to access and use that content for your own learning purposes. This licence does not include the right to copy, reproduce, distribute, publicly perform, publicly display, translate, modify, or create derivative works from any content without our prior written consent.

Any unauthorised use of our intellectual property may give rise to a claim for damages and/or constitute a criminal offence under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Helen Sanderson Associates and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. Such a determination will not affect the validity and enforceability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site and app.

If, in our sole judgement, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms of Service, together with our Privacy Policy and any other policies or operating rules posted by us on this site or in respect to the Services, constitute the entire agreement and understanding between you and us, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

19. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law in your country entitles you to bring proceedings in your local courts.

If you are a consumer based in the UK, you have the right to refer a dispute to the UK courts. If you are a consumer in the EU, the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) is available as an additional resource.

20. Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website, app, or Services following the posting of any changes to these Terms constitutes your acceptance of those changes.

21. Refund Policy

As our online learning programmes are digital products that become accessible immediately upon purchase, all sales are generally final and we do not offer refunds once access to a programme has been granted, except where required by applicable law.

If you are a consumer in the United Kingdom, you have the right to cancel your purchase within 14 days of the date of purchase under the Consumer Contracts Regulations 2013, unless you have already started to access the digital content, in which case you may waive this right by expressly agreeing at the time of purchase.

If you believe you are entitled to a refund or have a concern about a purchase, please contact us at [email protected] and we will do our best to support you in finding a resolution.

22. Contact Information

If you have any questions about these Terms of Service, please get in touch. We are always happy to hear from you and to clarify anything that would be helpful.

Helen Sanderson Associates

1 Church View

Knutsford

WA16 6DQ

United Kingdom

Email: [email protected]

Website: hsalearning.org

We aim to respond to all enquiries within 5 working days.